Hopefully my matter is drawing to a successful conclusion and there are some thanks I would like to make.
Firstly to you Nikki, over the years I have found your easy manner, accessibility and ability to listen to me going on about my problems most helpful. Unlike the usual Practice Managers. Your attitude has always been helpful and approachable. Thank you.
As for Edna she is 'simply the best.' To have someone so knowledgeable, professional and caring like her always available has meant that worries I may have had, have been addressed immediately. If she doesn't answer her phone promptly then she has always telephoned me back within a very short time. Her aftercare has been of the highest standard and she is obviously a vital part of your 'top team.'
To her, you and of course Mr. Popert I extend my heartfelt thanks.
Mr Rick Popert Patient
I am writing to thank you and the team at London Bridge Urology for the treatment and care I have received in recent weeks. As you know, when I came to see you in November, I was suffering a mixture of disbelief and fear. With three children, two under 5, I was scared about the consequences of the diagnosis of prostate cancer. Through very straightforward and thorough explanation of my condition and the recommended treatment, you were able to reassure me that this was a challenge but not a 'death sentence'.
The professionalism of the whole team was important in providing this reassurance: Nikki and Anthony for their calm administration; yourself, Dr Morris and Edna Dwyer for the very evident medical expertise; Dr Sicinski and his anesthetic team for ensuring I was unable to admire first-hand your surgical skills (and those of Da Vinci!) I particularly appreciate that you tried three times to contact me to talk through the post-operative biopsy results and that Edna provided constant support and reassurance during the first week after surgery. I know that you all have more than enough to do, but no-one seemed rushed or impatient, even when the same question was asked several times.
A month after the operation, I have now been back at work for two weeks and exactly a month after the operation I enjoyed my first run. If progress continues, I plan to use my already allocated place in the London Marathon in April (using the opportunity to raise funds for the Prostate Cancer Charity). I recognize that the PSA test early next month will provide a better indication of whether the problem has been fully dealt with, but if that throws up new challenges I now feel I have the confidence and energy to take them on. Thank you.
Mr Rick Popert Patient